Terms & Conditions
Terms and Conditions
Effective Date: 11th October 2025
Welcome to Ystrad Bath & Bubbles!
These Terms and Conditions ("Terms") govern your use of our website and your purchase of any products from Ystrad Bath & Bubbles ("we", "us", or "our"). By accessing our site or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. About Us
Ystrad Bath & Bubbles is an independent business offering handmade bath and body products including soap sponges, sugar scrubs, and whipped soaps. Our products are crafted with care and designed to add a little luxury to your self-care routine.
Website: www.ystradbathandbubbles.co.uk
Email: [email protected]
2. Eligibility
To use our website and purchase our products, you must be:
At least 18 years old or have the consent of a parent or legal guardian;
Capable of entering into a legally binding contract;
Using the website for personal, non-commercial use only.
3. Products and Descriptions
We aim to ensure that all product descriptions, prices, and images are accurate and up to date. However:
Colours and packaging may vary slightly from images.
As our products are handmade, variations in shape, colour, and scent may occur.
All products should be used as directed and stored away from direct sunlight and moisture.
If you have sensitive skin or allergies, please check the ingredient list carefully before purchase or use. Always perform a patch test before using a new product.
4. Orders and Payments
All orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion.
Payments must be made in full at the time of ordering. We accept PayPal.
5. Shipping and Delivery
We aim to dispatch orders within 3-5 working days.
Delivery times may vary depending on location and shipping provider.
Once your order is dispatched, we are not responsible for delays or loss caused by the courier.
Delivery charges will be shown at checkout.
6. Returns and Refunds
Due to the personal nature of our products, we are unable to accept returns or exchanges unless:
The product is faulty or damaged on arrival.
You received the wrong item.
To report an issue, please contact us within 7 days of receiving your order, including your order number and clear photos if applicable. We will assess the issue and, if approved, offer a replacement or refund.
You are entitled to change your mind, if you wish to cancel your order before it is dispatched we will refund you in full. If you wish to cancel your order after it has been dispatched then you will be responsible for the return postage cost and may incur an admin fee.
The item must be returned in an unopened, saleable condition to qualify for a refund and will be inspected by our team before a refund is processed.
7. Use of Website
You agree not to:
Use the website for any unlawful purpose;
Attempt to gain unauthorised access to the website or interfere with its operation;
Copy, distribute, or exploit the website content without our permission.
All website content, including logos, images, product descriptions, and branding, is the intellectual property of Ystrad Bath & Bubbles and may not be used without written consent.
8. Privacy Policy
We respect your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
9. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for any indirect, incidental, or consequential loss or damage arising from your use of our products or website.
Our total liability is limited to the amount you paid for the product in question.
10. Allergies and Safety Disclaimer
Our products contain natural ingredients and essential oils. While we aim to provide full transparency with ingredients, Ystrad Bath & Bubbles is not liable for allergic reactions or skin sensitivities. Always read the ingredient list and consult a medical professional if unsure.
Our products are for external use only and not intended to diagnose, treat, cure, or prevent any medical condition.
11. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with a new effective date. Continued use of the website after changes are posted indicates your acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions?
If you have any questions about these Terms or anything else, feel free to contact us at:
📧 [email protected]
Thank you for supporting Ystrad Bath & Bubbles!